Frequently Asked Questions 
If you have any questions not answered in this or our company information, feel free to contact us.
Do you ship internationally?
Yes. Send an email to and list the items you wish to purchase.  Include your full name, address and telephone number and we will send an invoice for the items including shipping charges.  Once you approve the order, we will send a PayPal invoice to be paid with PayPal (credit cards are accepted via PayPal).  The items are shipped once payment is confirmed.
How do you charge for shipping?
Shipping charges are calculated according to Fed Ex or USPS weight and delivery address unless otherwise requested. This is calculated automatically using the numbers provided our online host by Fed Ex and USPS.  Additional shipping charges apply to all International shipping and require a signature. We cannot ship to a  P.O. Box. If you want insurance you may pay for that at check out.
What payment options are available?
Silver Bullet Cutters can accept payment via PayPal ONLY.  You may attach a credit card or checking account to your PayPal account.  You must go to PayPal to set that up.
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What is the warranty?
Our warranty is 18 months both parts and labor.  We have a very low failure rate.  This is a commercial machine built to be run commercially.  It can run all day long without overheating or breaking down. 

What happens if I have a warranty issue?
Contact us via email or phone, email being our preference.  Your machine will be repaired or replaced. Shipping in BOTH directions will be paid.
What about returns?
Returns are accepted on new unopened merchandise within 15 days of shipping for a return or an exchange. All returns will be charged a 20% restocking fee. IMPORTANT: Before you return your item(s) you will need to contact me and obtain an RMA number  & state the reason for the return. The item(s) must then be received by Silver Bullet Cutters no later than 30 days from the date of shipping. The returned items must be in their original unopened package. If the return does not meet these conditions, Silver Bullet Cutters will not issue a refund. Item(s) that do not meet the required conditions will be returned to you. You will be responsible for the return shipping charges. If you decide you do not want to pay the return shipping rates the item(s) will become Silver Bullet Cutters property. You may want to ensure your return. The "RMA"; is (return merchandise authorization). THIS DOES NOT APPLY TO CUTTING MACHINES. THERE ARE NO RETURNS ON CUTTING MACHINES FOR ANY REASON.  If you have a mechanical problem with the machine, contact me and we will get a return request for warranty work only.
Please send your returns to the following address:
Silver Bullet Cutters
5995 149th St West
Suite 104
Apple Valley, MN. 55124

What about damage to a product?
If you receive a damaged or defective item, Silver Bullet Cutters needs to be contacted. Item will then need to be returned to Silver Bullet Cutters so that I may contact the manufacturer. The item will be replaced or credited to you upon receipt of the item(s) by Silver Bullet Cutters LLC. If the item is to be found damaged due to mishandling by the USPS or Fed Ex a form needs to be filled out at the local post office for a replacement.
What do I do if my items are lost?
The post office does lose packages. If it has been 30 days (USA) or 90 days (International), please fill out the lost/damaged form at your post office. This form will be submitted to the insurance company. Refunds will be issued only after we've received the money, this usually takes approximately one week. Replacements will also only be made if the insurance is filed and we've received the money. This can be avoided by purchasing the insurance at check out.
How safe is my purchase?
We use the highest level of security possible. We do not see your credit card or bank account information via PayPal. 
We use high-quality SSL (encryption), so you can be assured that all information entered will never be seen by anyone, keeping your credit information very secure.
Once I order, when will my machine ship? 
We ship daily, Monday through Friday. Anything that comes in by 4 PM CST will be shipped via FedEx the same day, and a FedEx tracking number will be generated and sent to you. Delivery takes 1- 4 days from our Minnesota warehouse. Machines are always in stock. 
Will the Silver Bullet software run on a PC or Mac?
Sure Cuts A Lot (SCAL) is the software used by the Silver Bullet Professional. It's Mac compatible; no partitions needed. A customer can design using Adobe Illustrator or Corel Draw and auto import into SCAL to cut their designs. It works perfectly on all PC platforms. 
What kind of support can I expect with your machines?
Many of our customers say we offer the best support in the industry.  We offer a dedicated learning center that teaches you how to use the machine – from taking it out of the box and setting it up to learning how to operate the machine with success.  We also provide instructional videos to teach you how to use the software.  Additionally, we have a manned forum where you can ask questions and search topics of interest or need.  If you cannot find the answers you need, send an email to contact us and tech support will get back to you in a timely manner. 
I ordered my Silver Bullet, what do I do now? 
First of all, please NEVER order a machine with the intent of immediately filling an order with whatever you may be selling. It takes a bit of time to learn to use the machine, and if you have a deadline to meet, it spells disaster every time. Give yourself the time to learn the Silver Bullet. Use the Learning Center to familiarize yourself with the machine, get comfortable using it. Learn to cut basic materials first, then move onto Print and Cut. Try different mediums to understand how they cut, score, engrave, and/or emboss. 
Taking the time to thoroughly go through the Learning Center before requesting technical support. Our support team knows if you have utilized the Learning Center. You need to know the terminology or they cannot effectively assist you. We want you to have a positive learning experience by taking advantage of the support materials provided in the Learning Center and Forum.   
I read that it has a steep learning curve.
The machine itself is not difficult to learn to use. People confuse the software with the machine, if you are good with software, you'll be fine.  Once you have paid for the machine you'll be sent several emails. The first email will contain your tracking number information, the second email will be online access and software code to run the machine, and lastly, an email containing a link and your login credentials to our Silver Bullet Learning Center. You're automatically registered with the purchase of a machine.  Our Silver Bullet Learning Center contains instructional videos and tutorials to teach you to use the machine.  We get very few questions once a person has thoroughly been through the learning center.

What will the machine cut?
Card stock, paper, chipboard, rubber, gasket material, vinyl, thin films, stencil material, fabric, Tyvek, glass paper, paper cloth, laminating mediums, thin veneer (both regular and sticky back), tissue paper, closed cell foamcore, mylar, fake fur, clay, magnetic material, shrink plastic, template plastic, teflon, felt, shelf liner, leather (must verify with us what type) metals (must verify with us), fondant, wood paper, thin balsa wood, sail cloth, coffee filter, flag material, and so much more.  The determining factors are the thickness or the density of the media.